Any statement of discontent with the service we offer, whether written or verbal, is considered a complaint. Complaints are taken very seriously at Hanson Filer Associates ltd.
Our goals are to:
• Respond to complaints in a transparent, timely, and honest manner;
• Seek out swift, mutually agreeable resolutions to concerns; and
• Use feedback to sharpen and expand our offerings.
Taking care of your concern
Each member of our team is committed to providing outstanding customer service. Please get in touch with in the first place if you feel the need to lodge a complaint, which we hope never arises.
If you call in with a complaint, we’ll do our best to address it right away. If you’d rather send us a letter, we’ll react as soon as possible—typically within five business days of receiving your letter.
If you are not satisfied with the initial response, you may ask to have your complaint reviewed by a Director, who will then determine whether or not the initial decision was reasonable. Once again, we will do our best to respond to your concern within five business days.